Booking Policy Terms & Conditions

1. You may book a treatment either by emailing healthyself@energywellness.co.uk or by completing the form on the contact page.

2. A £20 deposit (per person, per treatment) will be requested and your treatment date will be reserved upon receipt of payment by bank transfer (details will be provided).

3. The balance of the payment will be due by bank transfer at least 24 hours before your treatment.

4. Payment of the deposit also acts as confirmation that you agree to our terms and will abide by appropriate covid-19 protocols.

Cancellation Policy

1. In the event that you need to cancel or postpone your treatment, please provide at least 48 hours’ notice. Failure to do so will result in the deposit being kept towards expenses incurred.

2. If I am unable to carry out your treatment, your deposit will be refunded or transferred as a credit against future treatments depending on your preference. I will not be liable for any costs associated with having to cancel or postpone your treatment.

3. If you do not attend your treatment or cancel with less than 24 hours’ notice, you will be liable for the full cost of the treatment.

Privacy Policy and GDPR

I am committed to maintaining the trust and confidence of visitors to this website. In particular, I will not sell, rent or trade email lists with others for marketing purposes. Please see information below as to when and why I collect your personal information, how I use it, the limited conditions under which I may disclose it to others and how I keep it secure. 

When someone visits www.energywellness.co.uk a third party service, Google Analytics, collects standard internet log information and details of visitor patterns. This information is processed in a way which does not identify anyone.

As part of the registration process for emailed newsletters, I collect personal information. I use that information to tell you about news and offers and to contact you regarding your appointment.

I use a third-party provider, MailChimp, to deliver my newsletter. I gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve newsletters. For more information, please see MailChimp’s privacy policy. You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing me. You are entitled to view, amend, or delete the personal information that I hold. Please email your request to healthyself@energywellness.co.uk.

I personally do not store any information with regards to credit or debit card details.

As a holistic therapist, I keep general records and notes of client treatments, personal information such as name, contact details, doctor’s name and basic medical information. I make notes regarding the treatment and it is a requirement that I hold this information for 8 years. All personal information supplied to me is private and confidential, is never shared with any third parties and never needs to be. The only circumstance where this information may be shared is in a medical emergency to medical professionals concerned who are also bound by the same strict data protection laws. All paper information is stored under lock and key and computer files are password protected. All telephone numbers stored are pin protected. All clients are entitled to view, amend or delete the personal information that I hold concerning them. Please email your request to healthyself@energywellness.co.uk.  

This policy will be reviewed from time to time as services, legislation and products change.

Covid-19 Protocols

It is of utmost priority that the safety, health and wellbeing of all who intend to use my services are looked after to the best of my ability. I will abide by strict government guidelines and will also be governed by protocols in place at the venues where the treatments are conducted.

Notifiable Diseases

Doctors in England and Wales have a statutory duty to notify a ‘Proper Officer’ of the Local Authority of suspected cases of certain infectious diseases. As a Reiki Practitioner, I am aware of the following diseases notifiable (to Local Authority Proper Officers) under the Health Protection (Notification) Regulations 2010 and I am bound to report them accordingly:

Acute encephalitis, acute meningitis, acute poliomyelitis, acute infectious hepatitis, anthrax, botulism, brucellosis, cholera, diphtheria, enteric fever (typhoid or paratyphoid fever), food poisoning, haemolytic uraemic syndrome (HUS), infectious bloody diarrhoea, invasive group, A streptococcal disease and scarlet fever, legionnaires’ disease, leprosy, malaria, measles, meningococcal septicaemia, mumps, plague, rabies, rubella, SARS, smallpox, tetanus, tuberculosis, typhus, viral haemorrhagic fever (VHF), whooping cough, yellow fever, coronavirus (Covid-19 / SARS-CoV-2).

It is no longer a requirement to notify the following diseases: dysentery, ophthalmia neonatorum, leptospirosis and relapsing fever.

Guidelines regarding clients expressing suicidal feelings

It is not against the law for an individual to take their own lives or to attempt suicide (Suicide Act 1961). However, the law states that anyone, either a professional or lay person, can be charged with the offence of aiding and abetting a suicide in the following circumstances:

• If they actively assist a suicide;

• If they are aware of someone’s decision to attempt suicide and do not inform an appropriate professional eg the general practitioner, hospital psychiatrist or approved social worker.

Confidentiality regarding suicidal feelings:

A threat of suicide constitutes an exceptional circumstance where confidentiality has to be reviewed. I will always ask for your consent to break confidentiality and to keep the information disclosed to the minimum. If, however, you do not provide consent, I am still under a legal obligation to seek other help. It is not always essential to reveal your medical status or the circumstances which may make you feel such despair. It is usually sufficient to state my concern for your safety if I believe you are at risk of attempting suicide.

Disclaimer

Every attempt is made to provide full, honest, good intentioned treatment. Some of the treatment and viewpoints stated verbally or written are open to interpretation. I cannot accept responsibility or liability for any misinterpretations.

Similarly, I believe the website content to be formative and factual. No liability can be taken for any inaccuracies. Please do notify me if you believe any of the content to be misleading or factually incorrect.

My treatments do not attempt to diagnose medical conditions and should not be treated as a substitute for medical or psychological care. Options and suggestions will be discussed as part of the treatment but cannot be assumed or intended to represent medical advice, nor be deemed to replace approved treatment routes to cure or prevent disease.

If unsatisfied with any of the services provided, please do get in touch via email healthyself@energywellness.co.uk.